||This is a 33£ kid size backpack.The description of the product doesn't specify any measures at all.
I had to return it, the cheapest option was 10£, and the return form (RMA) of this website is awful as well. It only specifies the return address and gives you the option of purchase a "label" with the return address printed on it for 4£.The serious companies provide a pdf with their return information for free.
I contacted them after 2 weeks and told me that they didn't received nothing.
They told me that I'd pay for the label and because I decided to manage it by myself was my problem and if they have time they will take a look to the warehouse in one month to see if my parcel is there.
After asking to scale this problem to a manager and receiving back the same canned response, we have nothing, you'd use the label, contact your delivery company, etc, I realised that my money is lost.
Greedy and unprofessional
Válasz SkatePro-tól: Thank you for writing this review. The cheapest option is often indeed chosing for SkatePro's return service, as SkatePro takes part of the return costs plus we will take the responsibility for the return parcel as it is lost. If you decide to return your parcel with a self-organized delivery service, then it's up to you to track your parcel and contact the deliverer if you think your parcel is lost. This is also according to our Terms & Conditions. I see that we have, in the end, received your return and refunded you accordingly! 👍 // Doreen